Field Service Management Jeopardy Coordinator

The Field Service Management Jeopardy Coordinator is an essential role in the day to day proactive and reactive management of FEO tasks. They are an enabler for the successful delivery of field activities and FEO OKR’s via jeopardy management and on the day co-ordination. Working closely with Field Force Optimisation Specialist, the Jeopardy Co-Ordinator will assist in transforming our future ways of working by putting the customer first. The role will include (but not be limited to):

• Recommendation and Notification Management
• Manual Dispatching to TSE, TSI, Data Services and High Priority Tickets (CSO, MSO)
• Managing inbound field communications via the Zinier web platform
• ERS Coordination
• Creation of tickets and linking of child tickets
• Spares management
• Jeopardy managing jobs that are in flight
• Manually optimising rejected jobs
• Managing the stakeholder side of the NKE process
• Being reactive to situations like emergency leave, joint meets and high priority engineer replacements
• Management of streetworks activities including liaising with local authorities

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Experience in the management of Streetworks activities including liaising with local authorities and applying the Streetworks act using proven knowledge and understanding
• Experience managing inbound field communications via a web platform
• Experience in managing pod areas through Remedy
• A proven ability to confidently liaise with internal and external stakeholders up to a senior level
• Experience in balancing competing priorities and working to strict timescales and SLAs

We'd also love you to bring;

• Ability to manage your own workload and identify opportunities while retaining a methodical approach in a fast paced environment!
• Flexible agile working approach to support business rollouts and activities

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.