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How to interview with us

At Virgin Media O2, we aim to make every interview experience fair, transparent, and inclusive. Whether you're applying for a customer-facing role or a specialist office-based position, we're here to support you throughout the process. Most roles will involve two rounds of interviews, though some may have more or fewer depending on the position.

Want to skip ahead to what our interview processes involve?

Working directly with customers?

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In a specialist function?

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Our commitment to inclusivity and reasonable adjustments

We're dedicated to making our recruitment process accessible to everyone, so where you need extra support, please make sure let your recruiter know or share what you can during your application. Here are some examples of adjustments we're able to offer (although this isn't the full list):

Reasonable adjustments

Providing materials in large print or electronic formats, and ensuring access to screen readers during assessment.

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Reasonable adjustments

Arranging real-time captioning, sign language interpreters, or alternative communication methods.

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Reasonable adjustments

Ensuring wheelchair-accessible facilities, designated parking spaces, and the option for remote interviews.

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Reasonable adjustments

Offering flexible interview arrangements, sensory-friendly environments, and additional preparation time.

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Top tips for making your application

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  1. Make sure you've taken the time to understand the job requirements, paying close attention to the 'must have's' section that's shown in the advert.
  1. If you hold the skills and experience asked for in the must have section of the advert, make sure this is clearly shown in your CV.
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Working directly with customers

Our customer facing roles include working directly with customers, either in our stores, out in the field, or over the phone. Your role is all about ensuring that every customer feels supported and valued.

Why these roles matter: You are the face of Virgin Media O2, helping to create lasting customer relationships and ensuring our customers have the best experience possible.

The interview process

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Online assessment

The first step of the process will be to complete an online assessment. For some roles this might be an on-demand video interview, which can be completed at a time that's convenient for you. In other processes this might be an online assessment to check your role suitability, where we can review your strengths against the needs of the job.

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Recruiter check in

Once we’ve reviewed the online assessment, if you’re successful, you’ll be invited to have a short call with one of the recruitment team. They’ll talk you through the role in more detail and check you are happy with things like the hours, the location and the needs of the job.

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An interview with a Manager

The final stage of the process is to have an interview with a manager. This is a chance for them to learn more about your skills and experience, and how you’d meet the requirements of the role.

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Post-interview feedback

Once the interview process is completed, you’ll receive specific feedback that not only highlights your strengths, but also provides constructive feedback that can support future development.

Our specialist functions

Our specialist roles often work in our fixed offices and include areas like Legal, Finance, HR, IT etc. They're the areas of our business who support our customer facing teams to be able to do their jobs brilliantly.

The interview process

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Online Assessment

For specialist roles, you will be asked to complete an online assessment designed to evaluate your motivations, interpersonal style, problem solving approach and working preferences. This assessment doesn't act as a decision maker, instead we use it to give us a clearer understanding of how you may approach aspects of the role. Example: You might be asked to rate statements like I take responsibility for leading a team through change or I enjoy solving complex problems.

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Competency-based Interview

Following your online assessment, we'll hold a manager-led interview (which may be either online or in person). The number of interviews you have may vary based on the complexity of the position, but your recruiter will be able to advise you what to expect.

We will use the outcome of your online assessment to formulate questions and delve into some of the key skills of the role. The types of questions you may be asked include:

  • Can you give an example of when you led a successful project under tight deadlines?
  • How do you handle conflicting priorities while managing a team?
  • Tell us about a time when you introduced an innovation or new idea that improved a process.
  • Describe a situation where you had to lead a team through a period of significant change. How did you keep everyone motivated?
  • How do you balance long-term strategic goals with immediate operational needs?
  • What's your approach to resolving conflicts within a team?
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Post-interview Feedback

Once the interview process is completed, you’ll receive specific feedback that not only highlights your strengths, but also provides constructive feedback that can support future development.

Let's stay connected

Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.

So, create a tailored job alert and we'll let you know as soon as your dream role's ready for you.

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