Partner Manager

We have a 6 month, fixed term contract opportunity for a Partner Manager to join our Partner Management Team.

This opportunity allows the successful candidate to manage a portfolio of partners to ensure the services provided by our partners are fit-for-purpose, cost effective and meet our agreed contractual commitments. 

The role will act as a single point of contact for any partner issues and own initiatives to improve performance whilst ensuring all financial aspects (i.e. budgeting, purchase orders etc.) of the relationship are managed efficiently and effectively and do not impact the provision of services.

Key Responsibilities Include: 

• To co-ordinate and service manage, in-line with ITIL best practice where appropriate, a portfolio of partners to ensure that they perform against set criteria & meet our contractual obligations. To ensure that the services provided by the partners is fit-for-purpose and delivers against VMO2’s requirements.
• Collate and analyse performance data from various sources including the partner for day-to-day management and create exec level reports as appropriate/required. Own the full visibility of Partner engagement across CTO and manage in an Account Plan to demonstrate the landscape.
• Develop SMART KPI’s that measure the performance of our partner’s ensuring that any contracted services are fit-for-purpose and value for money.
• To own the content of all service schedules (contracts) ensuring that any updates or changes are reflected once agreed and signed-off as part of our contractual governance procedures.
• Lead ongoing contract management activities throughout the lifecycle, including variations, amendments, price adjustments and management of Contract Change Notices.
• Continually review the contracts and the services with internal stakeholders to ensure that VMO2 get value for money; that the services are delivered in-line with the terms stated and to the satisfaction of our internal customers.
• Chair regular partner review meetings with the support of stakeholders with our partners account team to report and review their performance. The main focus of the meeting will be on their overall performance in delivery of services, managing issues/escalations and compliance to the relevant contracts.
• Act as a point of contact for our internal stakeholders in regard to any partner related issue, where needed drive service improvement plans with the various stakeholders and escalate internally and externally (partner’s management) when performance is impacting VMO2.
• Build relationships with the internal groups within VMO2 to ensure that any agreements for specific partners are fully communicated, understood and accessible to our internal stakeholders. 

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Preferred degree level or equivalent in a commercial area such as business studies, finance, sourcing and service management, or demonstrable experience within a similar environment.
• Proven experience in Mobile, Telecoms, Technology or similar.
• Proven record in contract management, relationship/operational experience and addressing complex problems and delivering effective solutions with strong Commercial acumen.
• Experience and appreciation of working in a customer focused environment essential.
• Tenacious approach to work with process definition and implementation experience.
• Proficient in standard office applications with reporting/analytical experience.

• Preferred degree level or equivalent in a commercial area such as business studies, finance, sourcing and service management, or demonstrable experience within a similar environment.
• Proven experience in Mobile, Telecoms, Technology or similar.
• Proven record in contract management, relationship/operational experience and addressing complex problems and delivering effective solutions with strong Commercial acumen.
• Experience and appreciation of working in a customer focused environment essential.
• Tenacious approach to work with process definition and implementation experience.
• Proficient in standard office applications with reporting/analytical experience.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.