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Summary

Location
Peterborough
Job Family
Digital & Technology
Job Type
Full Time
Posted Date
03-Oct-2024
Ref #
61177
This role will be based from our Peterborough office a minimum of 2 days per week.

We're currently looking for a Service Delivery Coordinator to join our outstanding team in Peterborough. In this role you'll co-ordinate and handle the delivery of business wholesale customer orders from the point of sale to successful installation. You will be the first and main point of contact for our customers in relation to their orders, proactively managing through any issues to make sure the order gets delivered on time! 

You'll ensure that our customers receive an exceptional service throughout the process, maintaining regular contact and providing timely updates throughout the delivery cycle. You'll identify risks and take ownership for resolving issues that impact on the customer order, working collaboratively between departments to resolve problems. We're looking for someone who will put customer satisfaction at the heart of everything they do, be proactive and share ideas on how to improve the experience for our customer and the business!
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. 

Together, we are Virgin Media O2, and we can't wait to see what you can do. 

Accessible, inclusive and equitable for all 

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;

  • Demonstrable experience of providing excellent customer service with a focus on delivering outstanding results to specified timelines 
  • A proven ability to manage high volumes of customer orders, ensuring you can prioritise your workload to meet customer and business needs 
  • Experience of working in a Business to Business or telecoms environment, ideally working on a range of technologies covering voice, data, cloud and IP services 
  • Excellent communication skills and a proven ability to influence others to get the right result for the customer
The other stuff we are looking for
We'd also love you to bring;

  • A "self-starter" approach with the ability to manage your own workload with limited supervision
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

 Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include {a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
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