Process Re-engineering Specialist

The Process Re-engineering Specialist is a key role at the heart of VMO2’s ambition to scale AI, automation and agentic capabilities across the business. You will ensure that processes are not just improved, but engineered to be robust, standardised and ready for intelligent automation, enabling better customer outcomes and operational efficiency.Working across business and technology teams, you will lead the redesign of critical processes, translating them into deployable solutions that are operationally viable and controlled. This is a hands-on role where you will combine deep process expertise with practical experience of automation and AI, shaping how VMO2 embeds a culture of continuous improvement and scalable innovation.

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
**Accessible, inclusive and equitable for all **
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

In order to be considered, you must have the following experience;
• Strong, proven experience in end to end business process re-engineering across complex environments
• Practical hands-on experience in designing and enabling automation, AI or agentic solutions
• Ability to translate process designs into deployable workflows and solution blueprints
• Solid understanding of process controls, risk, dependencies and failure modes
• Experience delivering process redesign linked to automation or AI implementation

We'd also love you to bring;
• Experience with recognised process frameworks such as BPMN, eTOM or Value Stream Mapping
• Background working with Automation, AI or Engineering teams in delivery environments
• Exposure to telecoms, technology or service-led industries
• Lean Six Sigma Green Belt or higher qualification
• Strong facilitation and stakeholder engagement skills across business and technical audiences

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.