Digital Operations Manager

This is a high‑impact Digital Operations Manager role focused on one core challenge: how we help Digital deliver quicker. You’ll sit at the heart of the function, working closely with the Digital SLT, Directors and Heads of Department to remove blockers, improve how we work and ensure the strategy is delivered at pace.You’ll own the operational rhythm of Digital, from roadmaps and performance to financial oversight and governance. With daily senior leadership exposure, you’ll bring clarity to where work is slowing down, what needs to change, and how we make confident decisions on priorities, spend and delivery.

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

In order to be considered, you must have the following experience;
• Experience in digital operations, delivery enablement, programme management or business operations within a digital or transformation environment
• Proven ability to identify and remove delivery blockers and improve end‑to‑end processes
• Experience owning roadmaps, performance reporting or delivery frameworks
• Strong financial experience including budget tracking, cost reporting or working closely with Finance
• Ability to translate complex operational and financial information into clear senior leadership updates

We'd also love you to bring;
• Experience working in a fast‑paced, cross‑functional environment with multiple dependencies
• Confidence operating in a highly visible, Director and SLT‑facing role
• Experience supporting OPEX and CAPEX decision‑making
• A continuous improvement mindset with a focus on pace and simplification
• Strong stakeholder management skills across multiple teams

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.