Field Service Management Jeopardy Coordinator

The Field Service Management Jeopardy Coordinator plays a vital role in keeping our field operations running smoothly, even when things do not go to plan. Sitting at the heart of day-to-day service delivery, this role exists to protect customer experience and operational outcomes by proactively identifying, managing and resolving jeopardy across in-flight field activities. You will be a key enabler of Field Engineering Operations performance, helping ensure critical work is delivered safely, efficiently and in line with agreed service levels.In this role, you will coordinate, prioritise and react to live operational challenges, working closely with engineers, optimisation specialists and a wide range of stakeholders. From managing high-priority tickets and emergency changes, to coordinating streetworks activity and maintaining clear communication with the field, you will balance structure with agility. You will be trusted to manage your own workload, make sound decisions under pressure and contribute to the evolution of smarter, more customer-focused ways of working.

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one

• Experience coordinating or planning operational activities
• Knowledge and experience of streetworks and working with local authorities
• Experience managing priority tickets and meeting SLAs
• Experience using an automated scheduling system
• Ability to manage multiple tasks and make decisions in a fast-paced environment

• Experience working in a field service or network operations environment
• Confidence handling inbound and outbound operational calls
• Experience coordinating emergency or last-minute operational changes
• Strong stakeholder management skills across technical and non-technical teams
• A flexible, agile approach to shift-based working

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.