Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

Summary

Location
London
Job Family
Commercial
Job Type
Full Time
Posted Date
22-Apr-2026
Ref #
71925

We are seeking a highly analytical, organised and detail-oriented Planning & Demand Specialist/ Business Analyst to join our Customer Planning & Demand team. This role will be pivotal in shaping how we plan, prioritise, and deliver customer communications across channels, ensuring that every interaction is timely, relevant, and aligned to business goals. The successful candidate will combine strong analytical skills with commercial acumen and customer-first thinking to optimise contact strategy, reduce friction, and enhance customer experience, while managing varying priorities between stakeholders and the lifecycle squads.

Who we are
 
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.


Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. 


You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.


Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves
  • Proven experience in a Business Analyst,Customer Strategy,Comms Planning, or CRM/Marketing Ops role
  • Strong analytical and problem-solving skills, with ability to translate data into actionable insight.
  • Experience working with customer communication platforms (e.g.,Pega, Unica,SalesForce, Braze) or planning tools(Jira experience a plus)
  • Excellent stakeholder management and communication skills.
  • Familiarity with customer lifecycle and omnichannel comms strategy
The other stuff we are looking for
  • Analyse customer journeys and comms performance to identify gaps, overlaps, and optimisation opportunities.
  • Provide insight into customer engagement and response trends to influence planning decisions.
  • Work closely with CRM Lifecycle, Product, and Operations teams to align comms planning with campaign activity and customer experience objectives.
  • Contribute to evolving the comms planning framework, processes, and tools to improve transparency and efficiency.
  • Support the development and management of the upper funnel customer communications front door and quarterly planning process, and lower funnel deployment calendar - ensuring visibility and transparency of all briefs received and scheduled
What's in it for you
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps
If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
LT-SH1

Let's stay connected

Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.

So, create a tailored job alert and we'll let you know as soon as your dream role's ready for you.

Create Job Alert
Let's stay connected