Technical Account Executive - iOS

Here at Virgin Media O2, we are looking for a Technical Account Executive iOS to join our dynamic Commercial team to spearhead the technical performance, quality and delivery of devices from assigned OEMs or technology partners. This role combines technical product ownership, analytical insight, and partner stakeholder management, with increasing accountability for commercial and customer impact to support the management of device partners and portfolio, ensuring devices operate reliability on the network and meet agreed quality and experience standards.

You will have strong technical foundations and an understanding of major technological trends, risks, innovation and development. You will collaborate closely with Network, Commercial, Operations and senior technical account managers to identify issues early, coordinate fixes and improve device outcomes. In this role you will act as the day-to-day technical contact between VMO2 and device partners, supporting testing, certification, in-life performance monitoring, and issue resolution.

This role offers a unique opportunity to join a team of forward-thinking innovators who are determined to reshape the way our company serves its customers. We're not just rethinking products and services—we're challenging legacy ways of working and driving a culture of "get stuff done." Our mission is to develop new offerings to the evolving needs of our customers.

If you thrive in fast-paced environments, love breaking barriers, and are ready to think outside the box, this is the role where you'll learn and grow like never before.

Key Responsibilities & Accountabilities

• Support technical management of assigned device partners or portfolios, assisting with performance tracking, issue resolution, and continuous improvement
• Coordinate device testing, certification, and launch readiness activities, ensuring devices meet network and quality requirements under guidance from senior colleagues
• Monitor device performance in-life, tracking KPIs such as call success, data performance, stability, and customer-impacting issues
• Support investigation and resolution of device-related issues, working with OEMs, Network, and Service teams to identify root causes and remediation actions
• Assist with software and firmware release validation, including OS updates, security patches, and controlled rollouts
• Contribute to technology trials, pilots, and innovation initiatives, supporting testing and readiness of new device capabilities or standards
• Maintain clear documentation and reporting, escalating risks, issues, and trends in a timely and structured way
• Support technical management of assigned device partners or portfolios, assisting with performance tracking, issue resolution, and continuous improvement

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Experience in device technology, engineering, service assurance, or technical support within telecommunications or a closely related connected-device environment, with clear accountability for end-to-end device technology introductions and performance
• Good technical understanding of devices, software/firmware, and network interactions, with ability to learn quickly and apply knowledge practically
• Practical experience with device testing, certification, in-life performance issues, and launch readiness, including managing quality and performance trade-offs
• Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial, and Operations teams to deliver multiple complex projects and new technology introductions
• Adept at working with external partners or suppliers, including OEMs or technology vendors, to influence roadmaps and deliver on technology innovation

We'd also love you to bring;

• A passion for learning about new technologies, industries and getting in the mind of our customers
• Experience working directly with global device OEMs or chipset vendors
• Exposure to 5G, VoLTE/VoWiFi, eSIM, or emerging device technologies
• Familiarity with device performance analytics tools or telemetry platforms
• Understanding of customer experience or cost-to-serve drivers

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage competency based interview

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.