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Leeds, Northampton, Slough
Job Family
Technicians & Engineers
Job Type
Full Time
Posted Date
Ref #

The SPMC Smart-Metering Team are responsible for monitoring and troubleshooting of our smart-metering solution. The team is the first touchpoint for service management a gateway into the rest of the networks team.

The prime role is to provide front line operational capabilities - from a front-line perspective in a 24x7 network operations centre environment, monitoring live operational alert screens and dashboards, raising trouble tickets, and resolving faults where possible and managing the critical issue process where required. 

Our purpose is to react to issues quickly and minimise the impact to our customers. We proactively drive improvements in our services, with customer experience at the heart of everything we do.

You will be working a shift pattern of 7 days on/7 days off, 7am to 7pm or 7pm to 7am covering days, nights, and weekends

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

  • Experience in a first line monitoring role and of Linux/Unix infrastructure and applications
  • Good understanding of cloud components and concepts
  • Strong customer focus and communication skills, meaning you are able to discuss information in both technical and non-technical ways
  • An inquisitive, analytical mind, able to make sense of multiple sources of information and data paying a keen attention to detail
  • Excellent communication and influencing skills
  • Determination to solve problems
  • The ability to remain calm under pressure and handle a workload, prioritising appropriately
The other stuff we are looking for

We'd also love you to bring:

  • Azure Cloud experience
  • Azure monitor
  • Experience of dealing with the following systems - Cisco Nexus; ASA; F5; RHEL; Dell; HP; Oracle; Checkpoint and Bluecat
  • BMC TrueSight experience
  • Previous experience with high availability applications, infrastructure, monitoring, and logging tools
  • ITIL4 Foundation
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2-stage competency-based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Let's stay connected

Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.

So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.

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