Service Management Evolution Lead - ITSM tools/Business Architecture

We have an exciting new opportunity for a Service Management Evolution Lead - ITSM tools/Business Architecture to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud, AI, and Automation.

This role would be well suited to an individual who spans service management including ITSM tools, and Business Architecture/Business Transformation.

You will be a strategic thinker and have strong communications skills (presenting at SLT level) and business architecture understanding to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams.

Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and experience with these would be advantageous though not essential

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Proven experience of developing clear operational strategies and are able to build a story around the transformation roadmap both verbally and written
• Awareness or understanding the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management)
• Experience of successfully leading a Service Management and/or IT transformation plan.
• Strong understanding in the use of Cloud, Data, Automation and AI. Foundations to utilise AI – either commercial experience or a deep interest

• Excellent communication and presentation skills
• Commercial acumen – a robust understanding of the business, financial management, regulatory environment and external influences to ensure effective strategic decision-

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.