Senior Internal Communications Business Partner

As Senior Internal Communications Business Partner, you’ll lead internal comms for our Chief Operations Officer — shaping strategic, engaging messages for teams across customer service, field operations, digital care and more. You’ll bring clarity and connection to the heart of Virgin Media O2’s Operations function. 

You’ll work closely with the Head of Internal Communications – Consumer to bring the broader Consumer narrative to life, helping colleagues connect with our customers, brand, and commercial priorities.  

The role calls for a blend of strategic thinking and creative execution, all aimed at building pride in our three brilliant brands, and reinforcing our relentless focus on the customer. 

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.  

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.  

Together, we are Virgin Media O2, and we can't wait to see what you can do.  

Accessible, inclusive and equitable for all  

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience; 

• Excellent written, verbal and visual storytelling skills
• Strong relationship builder, able to influence senior partners with confidence
• Able to turn complex or operational topics into simple, engaging storytelling
• Comfortable working across matrix teams and fast-paced environments
• Imaginative individual who centers on the audience and achieving outcomes
• Confident planning and delivering campaigns across multiple channels

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. 

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. 

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a Saville Assessment and 3 interview (Teams' & Face-to-Face) stages. 

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.  

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.  

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.