Digital Strategy Manager

We are seeking an experienced and strategic Senior Digital Strategy Manager to lead the evolution of our digital experience through data-driven personalisation. This key role will collaborate with Commercial, Digital, and Data teams to drive initiatives that optimise customer experiences and unlock significant business value. With a focus on crafting personalised and engaging digital journeys, you will spearhead projects from ideation to execution, guiding strategic decisions to ensure both business goals and customer needs are met. This is an exciting opportunity to make a substantial impact on how we engage with our customers and shape the future of our digital ecosystem.

The ideal candidate is a dynamic, data-driven leader with expertise in personalisation and customer experience improvement. You’ll have a deep understanding of Customer Data Platform (CDP) capabilities and experience in leveraging them for impactful digital strategies. Proactive, self-motivated, and a skilled communicator, you will manage projects end-to-end while collaborating seamlessly across teams. If you’re passionate about creating customer-centric digital transformations and driving business outcomes, we want you to join us and help deliver cutting-edge digital initiatives that resonate with our customers.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Experience working within a Digital Environment and an understanding of multiple areas of Digital (e.g., E-commerce, Traffic, or Performance)
• Proven experience in implementing digital and personalisation strategies and initiatives to enhance customer journeys and drive engagement
• Experience using Customer Data Platforms (CDPs) and CDP capabilities to personalise customer experiences through data-driven insights
• Proven experience managing complex projects from ideation through to successful execution, ensuring timelines and objectives are met

We'd also love you to bring;

• Proven experience in developing digital strategies
• Proven expertise in value creation and an understanding of how value is generated and sustained within an organisation

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.