Senior Business Analyst - Telco and Cloud

We are seeking a highly motivated Senior Business Analyst with deep expertise in telecommunications and cloud technologies to join our dynamic and forward-thinking Transition Services team. This leadership role involves guiding a team of Business Analysts (BAs) and Transition Managers, driving strategic initiatives, and spearheading business process improvements that align with our digital transformation goals.

As a Senior BA, you will collaborate with cross-functional stakeholders, including product owners, solution architects, engineers, support teams and executive leadership, to define, document, and deliver value-driven solutions across our cloud and telco platforms.

Key responsibilities & accountabilities

• Lead and mentor a team of Business Analysts and Transition Managers, ensuring high standards of analysis, documentation, and stakeholder engagement.
• Act as the primary liaison between business units and technology teams, especially on projects involving telecommunications networks and public & private cloud-based infrastructure/services (e.g., AWS, Azure, SDDC, hybrid environments).
• Develop and maintain BA standards, templates, and best practices, ensuring consistency across all projects
• Conduct feasibility studies, gap analysis, and impact assessments for large-scale cloud and telco transformation projects.
• Provide consultations with our stakeholders to enable them to understand their goals and help them develop structured plans that allow them to meet the desired outcomes.
• Champion and drive business process improvement initiatives using structured methodologies.
• Stay up-to-date with emerging trends in telecom and cloud technologies, bringing innovative solutions to the business

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Experience leading and mentoring BA teams
• ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery
• Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies
• Lifecycle Management including platform build, maintenance and retirement.

• Process Improvement
• Experience of Telco Platforms

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. 

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.