Retail Advisor, 20 hrs 12M FTC, Durham

Flexibility is essential in our stores, and you may be required to work additional hours as needed. We provide plenty of notice to accommodate your schedule.

As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store’s wider goals. At O2, we take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.

You are a key player in creating memorable moments for our customers and helping our store thrive. Here’s what you need to know:

What you’ll do

• Become an expert in all things O2, promoting our products, services, and brand.
• Consistently meet store targets by creating tailored recommendations and sharing our ‘Why O2?’ message.
• Take ownership of your own performance and contribute to the overall success of O2.
• Embrace opportunities for personal development with support from store leadership and O2 resources.

Training

Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We'll ensure you’re well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date. We’ll talk to you more about this at your telephone interview.

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. 

We’re an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.

• Good active listening skills to understand our customer needs and preferences;
• Empathy to relate to our customers and provide a personalised service;
• Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively;
• Self-motivated to hit agreed sales targets.

• Has an interest in technology, with a willingness to continuously expand your knowledge.

• Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
• 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
• An excellent pension scheme, matching up to 10%
• Employee BUPA medical cover, health care plan and life assurance
• A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
• As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters

Begin your journey with us through a seamless recruitment process:

1. Once you've submitted an application, the next steps of the process if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.
2. If the initial conversation goes well, we will book you in with the hiring manager for a comprehensive interview at the store.
3. Impress during the interview, and upon success, you’ll receive your offer to kick start your training and join our experienced and inclusive team!

Security Vetting Checks

Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other and relevant security assessments. 

Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.