Network Experience Specialist

Are you looking for a career where you can make a real impact? As a Network Experience Specialist, you’ll play a vital role in keeping our network running smoothly, ensuring millions of customers stay connected with a reliable, high-quality service.

This isn’t a desk job—you’ll be out and about, representing Virgin Media O2, making a difference in local communities. You’ll be the friendly face of our brand, working hands-on to maintain and improve our award-winning network while enjoying the flexibility of a role that takes you beyond the office.

At Virgin Media O2, we know that diverse teams drive innovation and success. Whether you’re an experienced professional or looking to start a new career in networking, if you’re eager to learn, we’ll provide full training and support to help you succeed.

You'll be maintaining and improving our network to ensure seamless connectivity for our customers, as well as resolving issues ensuring that customers receive the best possible service.

You'll also work as part of a supportive team, where collaboration and problem-solving are key, and gain hands-on experience and training, so you feel confident and empowered in your role.

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. 

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

**Accessible, inclusive and equitable for all **

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

In order to be considered, you must have the following experience;

• Customer-Focused Mindset – Passion for delivering great service with care and professionalism.
• Positive & Proactive Attitude – A team player with a can-do approach.
• Basic IT Skills – Familiarity with Excel, Word, and PowerPoint, plus a willingness to learn our diagnostic tools (training provided).
• Comfort with Heights – Some work may require using ladders to maintain our overhead network, but full training and support will be given.
• Full UK Driving License – If you don’t have one yet, you’ll need to obtain it before the end of your probation period

We'd also love you to bring;

• Strong Communication Skills – Ability to engage with customers and collaborate with colleagues.
• Teamwork & Influence – A natural problem-solver who can inspire and support those around them.
• Independence & Self-Awareness – Confidence in managing tasks while recognizing areas for growth.

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.