Infrastructure Engagement Analyst

We have a new role for an Infrastructure Engagement Analyst to join our Core Engineering team

This is a key role to conduit our customers’ demands for infrastructure services. You will help define, identify and translate their infrastructure requirements to progress through the Impact Assessment and Design process. You’ll be key in ensuring demand is captured accurately as well as effectively so it can be presented to the Infrastructure technical teams and management in the form of demand reporting.

Key responsibilities & accountabilities

• Support the provision of an effective demand management function, acting as the Infrastructure gatekeeper through trusted relationships with the Business.
• Monitor the development, documentation and analysis of customer requirements - ensuring the Infrastructure services chosen meet customer needs.
• Analyse and prioritise customer demand in terms of viability, risk, business need, and added value to aid the prioritisation of programmes and projects
• Work with key stakeholders to complete Infrastructure Impact assessments to agreed SLAs - Oversee the process of costing, estimating and planning for a project or programme and gaining commitment from all parties to proceed
• Manage effective handovers to Infrastructure Build and Delivery teams, ensuring a smooth transition, with clear deliverables clear expectations on timeframes managed
• Report and track progress of customer requests through the use of business Project/task management tools – Clarity, JIRA etc

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• IT / Infrastructure experience (General rounded experience covering virtualisation, software, hardware etc)
• ITIL 3 or 4 Foundation qualification and / Or Prince 2 practitioner
• Knowledge of Microsoft Office suite (Excel, Word, Powerpoint, Visio & Sharepoint)
• Effective stakeholder management; both to the customer and within the internal delivery support teams
• Experience with project-based requests, managing complex and multiple work stacks
• Clear understanding of Service Level Agreements and the ability to support in the creation and amendment of SLAs and OLAs

• Experience using business Project/task management tools – Clarity, JIRA

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.