Information Disclosure Officer

Are you someone who thrives in a fast‑paced environment where precision, trust and responsibility truly matter? Join our Information Disclosure Team, where you’ll play a vital role in supporting law enforcement agencies and other authorised third parties by providing accurate, timely and secure information—helping to keep people and communities safe.

In this role, you’ll become a trusted expert on Virgin Media O2 systems and processes, acting as a key point of contact for external partners and ensuring every request is handled with care, professionalism and absolute attention to detail. You’ll build strong relationships with law enforcement agencies, offer guidance on our services, and safeguard sensitive data at every step.

If you’re passionate about delivering exceptional service, confident working with sensitive information, and ready to make a meaningful impact behind the scenes, this is the perfect opportunity to grow and contribute in a uniquely important space!

Important Information About This Role

Please note: This is a full‑time, office‑based role in Northampton, working Monday to Friday, due to the security level and restricted nature of the office environment.

The role also includes on‑call duties 1 week in every 4, during which you will provide 24/7 support across the full week and weekend.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Strong understanding of the legislative and security frameworks governing the disclosure of communications data, including Investigatory Powers Act 2016 (IPA), Data Protection Act 2018 (DPA) and UK GDPR
• High level of discretion and confidentiality, ensuring all sensitive or protected information is handled securely and never discussed externally.
• Well-organised and attentive to accuracy, with strong numerical skills and the ability to work effectively in a compliance‑led, process‑heavy environment.
• Proficient in standard office software, including Microsoft Word and Excel, with the capability to work confidently across multiple internal systems.
• Collaborative great teammate with the ability to build effective working relationships and contribute positively to a high‑trust team culture.
• Experience in roles requiring clear communication and relationship‑building, including liaison with customers, external partners and senior personnel.
• Sound decision‑making capability, using judgement, legislative knowledge and process understanding to determine appropriate actions.
• Willing and able to provide after‑hours support on a rotational basis as required (on‑call 1 week in 4).
• Able to obtain, or already hold, SC (Security Check) level clearance and willing to undergo vetting as part of the role.

We'd also love you to bring;

• A critical and curious approach – you consistently question, analyse and validate information to ensure decisions are well‑reasoned, accurate and compliant.
• A structured approach to tasks – you’re confident breaking work down into clear steps, managing processes methodically, and maintaining outstanding attention to detail from start to finish.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.