Head of Stores - Central

This is a critical senior leadership role in the Virgin Media O2 retail organisation! As one of the Heads of Stores for the UK, you’ll lead one of our national Zones being responsible for a team of Regional Leaders and an indirect team of store colleagues across a wide network of locations. Responsible for driving commercial performance, inspiring leadership, and delivering an outstanding customer and employee experience at scale. You will have a significant impact on driving transformation and staying ahead of the latest retail trends, guaranteeing our store experience evolves in line with customer expectations. As a visible and accessible leader, you’ll actively engage with teams across our store network, strengthening team connection and translating our strategy into impactful, real-world results.

You'll boost performance, enable leadership, and play a crucial part in advancing our retail platform. With a clear focus on results and people, you’ll ensure our stores thrive as destinations that engage, encourage, and deliver.

You’ll own the retail strategy within your Zone and ensure it’s translated into clear, consistent, and high-impact execution. With a sharp commercial approach, a passion for people, and a relentless focus on customers, you’ll help develop the future of our retail channel and ensure it continues to grow, evolve, and lead.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Proven senior leadership experience in multi-site retail, ideally at a national or divisional level.
• A track record of commercial success – delivering strong sales, profit, and operational results across large, dispersed teams.
• Work cross-functionally with senior partners across HR, Operations, Marketing, and Trading to ensure flawless delivery of key business initiatives.
• Proven history of business achievements – achieving significant revenue, financial, and operational outcomes within extensive, geographically diverse teams.
• Lead all aspects of a large, diverse retail operation covering a significant number of team members across a wide network of stores.

We'd also love you to bring;

• Lead, coach, and inspire a team of Regional Leaders, each managing a portfolio of stores within your Zone.
• Be a visible and empowering leader – setting direction, recognising achievement, and creating an environment where people thrive.
• An inspirational and strategic people leader, experienced in managing senior leaders and influencing across functions.
• A growth mindset, high resilience, and a relentless focus on what’s next.
• Confident navigating complexity and leading large-scale change across multiple locations.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.