Head of Internal Communications – Consumer

As Head of Internal Communications – Consumer, you’ll lead the storytelling for Virgin Media O2’s Consumer function — home to our Commercial and Operations teams. 

Blending strategic communication with hands-on creative campaign delivery, you’ll make sure our people are informed, inspired, and connected to our ambition: to be the UK’s most-loved mobile brand and fastest broadband network.

From major business initiatives to day-to-day messaging, you’ll work closely with senior leadership, manage a dedicated comms business partner, and turn complex strategies into compelling stories. Stories that energise teams across VMO2, drive pride in our three brilliant brands, and keep our focus firmly on the customer.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. 

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. 

Together, we are Virgin Media O2, and we can't wait to see what you can do. 

Accessible, inclusive and equitable for all 

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. 

In order to be considered, you must have the following experience;

• Excellent written, verbal and visual storytelling skills
• Strong commercial competence and ability to translate business strategy into compelling comms
• Confidence and credibility when advising senior leaders
• Strong relationship-building skills and the ability to influence without authority
• A creative and collaborative approach, focusing on crafting messaging and understanding audience impact
• A passion for brand, customer insight, and employee advocacy

We'd also love you to bring;

• Experience in a fast-paced consumer-facing business or telecoms
• Knowledge of brand and marketing functions, ideally having partnered with them
• Experience of crisis comms or high-stakes business transformation
• Familiarity with digital internal comms platforms such as Viva Engage and SharePoint 
• Budget management and agency oversight experience
• Experience working with internal content teams or multi-disciplinary project teams
• Understanding of the employee experience and people strategy lifecycle
• Excellent project management skills
• Enthusiasm, creativity, and IC passion

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a Saville Assessment and 3 to 4 Interview stages (on Teams' and Face-to-Face).

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. 

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.