Product specialist - Supply Chain and Field Specialist - 12 month fixed term contract

***12 month FTC***

We are seeking a highly motivated and diligent Product and operations specialist with field operations and supply chain capability, to join our dynamic team. You will play a vital role in supporting the New Product Operations Lead, by assisting with business analysis, requirements gathering, documenting processes, defining ley process metrics and establishing Service Level Agreements (SLAs).

This role will suit an individual who has performed process improvement, business analysis and/or product management/owner roles previously. It requires someone who is able to not only capture but to critically analyse requirements and processes, and challenge where required, to achieve the right outcomes for the customer, the team and the business as a whole.

The successful candidate must evidence experience of operating at pace, with ambiguity, and be comfortable dealing with fast-moving, rapidly changing priorities as part of high-performing team.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Minimum of 5 years’ experience in a similar role driving improvement or change in Field and/or Supply Chain in a digital space
• Tangible evidence of building and developing digital capabilities within customer experience using agile methodologies and tools
• Ability to build relationships and collaborate effectively with diverse teams. Strong interpersonal skills to negotiate and obtain sign-off from stakeholders
• Strong evidence of project and product management within customer contact and areas
• Strong evidence of business/process analyst and data management requirements

We'd also love you to bring;

• A go-getter who is self-driven, practical and hands-on, with a growth mindset and start-up mentality
• Proactive and self-motivated with a strong work ethic
• Ability to work independently and as part of a team
• Excellent computer literacy with proficiency in relevant software (e.g. MS Office Suite, Jira, Miro / Lucid, Figma)
• Experience in process documentation and mapping techniques would be a plus

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.