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Summary

Location
Birmingham
Job Type
Full Time
Posted Date
11-Jun-2024
Ref #
58140

The Resource Planning Team plays a meaningful role in ensuring that our Residential Customers receive appointment options within agreed SLAs for both Fault and Installation visits. This team is dedicated to optimising utilisation and efficiency of our Field-Based Workforce. Our approach involves producing detailed demand forecasts and crafting, publishing, and executing Resource Plans for both our In-House and Partner Workforces.

The Field and Resource Demand Planner is essential to the success of our team in being able to provide a consistent and excellent level of service to all residential customers.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Proficiency in MS Excel at advanced level or equivalent experience with the ability to write queries in Access
  • Experience using InJixo & a strong desire and capability to develop skills to an outstanding level.
  • Strong logical and analytical thinking, with the proficiency to swiftly assess information and make informed decisions.
  • Proven knowledge and understanding of supporting Consumer Field Operations, including 3rd party contractors.
The other stuff we are looking for

We'd also love you to bring;

  • Excellent attention to detail to ensure that all output and communications are consistent, professional, and accurate.
  • Strong communication skills, both verbal and written, and able to comprehend briefs and clearly convey actions taken.
  • Self-motivated and passionate about personal and professional growth within the role, demonstrating a dedication to developing the skills required for future career progression.
  • Effective workload management skills, including the knowhow to prioritise tasks and meet required deadlines for communication and task execution.
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include an initial screening call with the internal recruiter followed by an assessment and interview with the line manager for the role.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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