Field Resource Planner

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Proficiency in MS Excel at an intermediate/advanced level.
• Strong logical and analytical thinking, with the ability to swiftly assess information and make informed decisions.
• Experience using InJixo & a strong desire and capability to develop skills to an intermediate/advanced level.
• Proven knowledge and understanding of supporting Consumer Field Operations, including 3rd party contractors.
• Excellent attention to detail to ensure that all output and communications from the Resource Planning Team are consistent, professional, and accurate.

• Manage Field Capacity to match Forecasted Workload Demand effectively, overseeing downtime and workforce movements for both In-house and Partner Field-Based teams.
• Accurately reflect the capability and capacity of our Field-Based Workforce in the loading and selling of appointment quotas for each Forecasting Region on every Operational Day.
• Collaborate with Field Managers to ensure precise administration of planned Tech Moves, Holiday scheduling, and overtime usage in the InJixo system.
• Communicate Resource Plans to key steak holders to influence and ensure the execution of all necessary actions.
• Maintain a high level of customer experience by managing and adjusting appointment availability across all service and installation work categories.
• Collaborate closely with the Regional Resource Planning Manager to ensure that Short-Range Plans align with and do not contradict Mid-Long Range Plans. Investigate and consider any perceived contradictions for future planning.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include {*outline what the process is likely to include*}.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.