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United Kingdom
Job Family
Job Type
Full Time
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We are expanding! Our Customer Success team within Virgin Media O2 are searching for their next recruit. Are you passionate about long-term customer success? Do you work well within a constantly evolving, highly successful sales environment?

As our Customer Success Executive you will have accountability, ensuring your named customers’ long-term success through their business with us in Enterprise. You will be trusted to implement a clear communication plan with the key objective of capturing insight, improving the customer relationship and demonstrating the value of existing services.

You will create a clear vision of the customer establishing opportunities for revenue retention with a consistent focus on customer experience, working alongside Business Development and Customer Success Managers. Your niche skills will allow you to take ownership of in-life projects, orders, moves and changes within the existing contract and services that the customer has with us

Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

· Proven ability to manage improvement initiatives and performance via KPI’s and root cause analysis.

· Solid examples of customer relationship management skills to secure long-term revenues.

· Demonstrable evidence and clear potential to meet and exceed demanding targets.

· Reasonable ability to grasp technology products on both a commercial and technical basis turning what we offer into a tangible benefit for the customer.

· Detailed experience within an IT sales environment.

The other stuff we are looking for

We'd also love you to bring;

· Strong experience of Project Coordination (tasks and people), End to End Journey knowledge

· Proven ability to develop business within an assigned account.

· Direct sales experience.

What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.


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