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United Kingdom
Job Family
Digital & Technology
Job Type
Full Time
Posted Date
Ref #

Reporting into the Head of Automation and working in the operations team, the Automation/RPA Support Manager will be responsible for providing the following operational support for the Production Automation estate:

  • The Support relationship with the Managed Support Service partner
  • Capacity Management and Performance of Automation environments
  • Service Reviews with business stakeholders, L1 Managed Support Service partner and other core vendors providing Automation software and/or services
  • Operational reporting (business SLA and OKR reporting)
  • Co-ordination of major Automation software upgrades (with Automation Infrastructure team + SRE resources)
  • Overarching planning of Support activities
  • Team rotas
  • Triaging complex production RPA/Automation incidents, handed via L1 support team
  • Ensuring the development code remediations for incidents as well as developing solutions for projects is undertaken in a timely manner.
  • Engaging in continuous service improvement activities
  • Problem case root cause investigation
  • Line management of SRE resources
Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Essential that you have extensive experience in a Support Management role and managing 3rd party Support Services.
  • Leading operational aspects of large application footprint and operational internal teams and confident in communicating.
  • Familiar with SRE methodology and techniques
  • Scrum development methodology
  • DevOps skillset and mindset
  • Service Management process methodology + ITIL v5

The other stuff we are looking for

We'd also love you to bring;

  • Jira and Confluence and
  • Helix ITSM
  • Process Automation
  • Reporting and analytics
  • Tableau reporting
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Let's stay connected

Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.

So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.

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