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United Kingdom
Job Family
Digital & Technology
Job Type
Full Time
Posted Date
Ref #

The Automation Support SRE will be responsible for the reception of all escalated incidents (from the  Automation support team) related with the Business Process Automations, including:

  • Analysis of the cause of an incident: Process Automation (software defect or misconfiguration, change in underlying, systems which integrate with the RPA Solution)
  • Application of predefined resolution procedures or workarounds to known issues to restore the RPA Solution, or Process Automation functionality
  • Developing and ensuring a temporary workaround solution is applied.
  • Providing the following additional information
  • Potential infrastructure impact and infrastructure resolution
  • Process Automation functionalities impacted and required remediation of current existing Digital Worker estate
  • Requirements for long term solution redesign to remediate the incident from re-occurring
  • Return of incidents to first level after service restoration with a fix or workaround.
  • Where root cause analysis is required a problem case will be created and the Automation Support SRE will investigate root cause analysis and reach a final solution
  • Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until they are resolved.
  • Ensure compliance with stipulated service levels and analyse the indicators periodically and often enough, identifying potential issues and proposing improvements.
  • Proactively develop optimisation solutions (or Admin Digital Workers):
  • Building and implementing automation solutions to make support function more efficient and proactive. This can be anything from adjustments to monitoring and alerting to enhancing reports and validating uptime of certain sub-processes in production
  • The Automation Support SRE will update runbooks, operational handbooks and service/process documentation to help prepare on-call teams for future incidents
  • Co-ordinate and conduct post-incident reviews, documenting the findings and taking action in terms of prioritising each user-story action/defect in the Jira backlog
  • Optimising how much time it takes for an automation code change to be deployed into production (release velocity)
  • Developing more optimised techniques to validate build quality of all BluePrism or Power Automate digital worker releases, via creation of scripting and admin digital workers
Who we are

About The Role

Location - Nationwide - Hybrid.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • Familiar with SRE methodology and techniques
  • Scrum development methodology
  • DevOps skillset and mentality
  • BluePrism development – extensive experience
  • Microsoft Power Automate – preference for proven experience
  • Excellent communication and written skills
The other stuff we are looking for

We'd also love you to bring;

  • Experience in UiPath development 
  • Experience of working as a RPA Supervisor
  • Jira and Confluence
  • Reporting and analytics
  • Excellent written English
What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee - Bates.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

LI - SL1

Let's stay connected

Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.

So, create a tailored job alert and we’ll let you know as soon as your dream role’s ready for you.

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