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This role will be based in our Reading office 2 days per week.

We’re excited to offer a new opportunity for an Activate Provisioning Engineer!

In this role, you’ll play a key part in supporting Virgin Media O2 Business by delivering high-quality provisioning for both new and existing Ethernet services. This includes managing moves, adds, changes, ceases, and testing provisioned solutions to ensure they meet predefined Quality of Service standards.

You’ll be responsible for carrying out a range of provisioning activities—from routine tasks to more complex network configurations—while maintaining the accuracy and integrity of network records and systems. Working to agreed standards and conventions, you’ll help ensure seamless service delivery and a consistently high level of performance across the network.

Key responsibilities include:

• Carrying out testing of end-to-end customer Ethernet circuits in collaboration with field support engineers
• Escalate technical issues in line with set procedures
• Ensuring all local works instructions are kept up to date in line with current provisioning standards as governed by core engineering groups
• Ad-hoc reporting as required

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. 

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

**Accessible, inclusive and equitable for all **

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

In order to be considered, you must have the following experience:

• Experience of working in a Layer 2 Networking operational environment
• Knowledge of Layer 2 Communications and Networking technologies including LAN, WAN principles
• Computer literacy skills combined with a sound working knowledge of current computer software packages (Microsoft Word and Excel as a minimum
• Experience and appreciation of working in a customer focused environment
• High degree of written and verbal communication skills and the ability to interact at all levels
• Proven ability to work to agreed project deadlines and achieve specific goals that incorporate quality standards 

We'd also love you to bring:

• Experience of Alcatel, Ciena, and Ethernet technology
• Experience of Cisco Routing & Switching technology would be an advantage
• Knowledge of Layer 2 Communications and Networking technologies including LAN, WAN principles
• Proven ability to manage fluctuating workloads effectively and optimise available resources
• Good teamworking skills and the ability to work unsupervised

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Once you've applied the next steps of the process, if successful, are likely to include a competency-based interview.

This opportunity is open to all employees. However, we will be prioritising any at risk employees who meet the minimum criteria which are outlined above.

If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.