Credit Controller

Virgin Media O2 has an enticing role as a Credit Controller. This is a vital role where you will see yourself responsible for debt collection of accounts, ensuring that all our customers are paying to their agreed payment terms / SLAs in an effective and efficient manner keeping our debtor days to minimum.

You will be following the collections and escalation processes to ensure customers are followed up in a timely manner and pay to contractual payment terms.

Working closely with other areas of the business to ensure any queries are resolved, disputes handled, billing is accurate, credits are raised, and sales and service issues are being addressed. 

Thinking innovatively and putting forward ideas to support continuous improvement in our business is encouraged. Come join the team and make a difference. 

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. 

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. 

Together, we are Virgin Media O2, and we can't wait to see what you can do. 

Accessible, inclusive and equitable for all 

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. 

• Performing day-to-day credit management of Business/Enterprise customers in line with agreed follow-up processes, reducing bad debt
• Providing exception customer service– striving to improve customer experience and deliver world class service at all times
• Ability to multi-task – managing a range of 50+ challenging Customer accounts, making sure the debt is collected to achieve targets
• Effective communication via all available means (phone, email, teams) to build relationships and using initiative to collect aged debt
• Business Credit Control experience within a large organisation offering multiple products and services to a large amount of customers

• The ability to talk to people at all levels 
• Experience of working well under pressure to stretching targets and tight timescales
• Effective knowledge within Credit Control and ability to adapt to changing circumstances

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one-stage interview with the Hiring Manager and their counterpart.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. 

Thanks for your patience and for showing an interest in joining Virgin Media O2.