Debt Relationship Manager - Billing Operations & Debt Chapter

This role is part of the Tesco Mobile team and will be based out of the Manchester office. The successful candidate will play a pivotal role in managing our relationships with debt collection agencies and orchestrating our debt collection strategies to improve cash flow. This is a multifaceted role, requiring the individual to not only lead debt collection relationships, but assist the wider Billing Operations Chapter in its Finance Transformation by innovating and driving process efficiency through the integration of automation, outsourcing, Robotic Process Automation (RPA), and Artificial Intelligence (AI) solutions

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions. Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a fantastic can-do attitude across its teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry. Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

In order to be considered, you must have the following experience;

 • Proven experience in billing operations and debt collection within a mobile telecommunications environment

 • Strong understanding of debt collection regulations and compliance requirements

 • Proven track record to form and manage relationships with external agencies

 • Excellent analytical skills to assess billing systems and processes and identify areas for improvement

 • Proven influencing skills with the ability to drive a step change in debt collection activity whilst maintaining a focus on Consumer Duty

We'd also love you to bring;

 • Proficiency in leveraging RPA and AI to improve processes

 • To work flexibly within a team and independently

• The role will involve holding regular virtual and face to face meetings with our collection agencies around the UK, so extensive travel will be crucial.

 • Working closely with the Billing Analysts to use information they have discovered to have influencing conversations that influence how we collect debt

Our goal is to celebrate our people, their lives and everything in-between. We strive to build a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. You get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are crafted to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable outstanding collaboration and quality time with your team, alongside all the right kit to work from home too.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, will include Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing a curiosity about joining us. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.