Resource Planning Manager

As a Resource Planning Manager you'll lead and manage a team of Resource Planners to ensure our Residential and SoHo Customers receive appointment choice within SLA for all Fault and Installation visits whilst delivering optimum utilisation and productivity of the Field Based Workforce.

Ensuring we have the right resource, in the right place at the right time, and being Responsible for the medium & short range planning of residential field operations.

Leading and developing a team of people responsible for the update and management of field capacity and customer appointment availability.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Experience in leading and developing a team
• Have Workforce management Planning Experience in Field, Call Centre or a Sales environment
• Analytical skills to evaluate performance and identify improvement opportunities
• Experience handling multiple Stakeholders

• A Creative Thinker
• Excellent interpersonal, communication (verbal and written) and presentation skills.
• Ability to manage workloads effectively, prioritising tasks in line with required deadlines
• Excellent attention-to-detail to ensure plans and communications are accurate and clear
• Creative and innovative in designing the content of reports to meet the needs of customers.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a face to face interview and presentation, and the completion of a Saville Wave.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.