Team Assistant

We are excited to be looking for a Team Assistant to provide the Field Delivery Management Team with professional, statistical and overall support to maintain the efficient and effective performance of the team. 

The Team Assistant will be providing the Operations team with detailed operating information/analysis/recommendations (performance/financial) to improve overall group performance. 

Key Accountabilities

• To support managers in gathering and sharing essential reports on critical metrics.
• To create regular reports/presentations (including commentary) for the group.
• Co-ordinate team movements and team meetings. Ability to attend meetings/events as required.
• To treat all information as confidential and align with the requirements of the Data Protection Act.
• To be able to fully support and provide administrative assistance to the field managers, manage office systems, process and co-ordination of the reporting metrics for the team.
• To act as an interface between all Operating Managers to ensure deliverance of all necessary reports to meet set time scales as determined by the Head of Department or managers.
• Assist in provision of confidential documents and maintain relevant records (to treat all information as confidential and in line with Data Protection Act).
• Organise and schedule diary and travel arrangements on behalf of the Team.
• Provide all general admin support for Head of Department, e.g. monitoring mailbox/responding to emails etc.
• Prioritise workload to meet strict timescales, which will require flexibility.
• Co-ordinating recruitment to include RAFs, PCFs, Interviews, correspondence with applicants.
• Maintaining all headcount numbers and organisation charts.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. 

Diverse, hard-working teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. 

Together, we are Virgin Media O2, and we can't wait to see what you can do. 

Accessible, inclusive and equitable for all 

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. 

In order to be considered, you must have the following experience;

• Minimum 2 years in administration role.
• Experienced in an operational environment and accustomed to support multiple managers.
• Experienced in the use of Microsoft packages 
• Excellent communication skills both written and verbal.
• Excellent interpersonal skills.
• Prioritisation skills in response to customer needs and team requests.
• Problem solving, often under pressure.
• High level of integrity and reliability.
• Outstanding analytical skills and highly numerate.
• Ad hoc travel.

We'd also love you to bring;

• Knowledge of customer management systems.
• The ability to establish effective internal and external relationships gaining others trust and confidence.
• Experience of cross departmental interface and team integration.
• Oracle administration knowledge is desirable.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include one stage interview on Teams’.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. 

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.