Service Operations Manager - 12 fixed term contract

**Operational Relationship Manager with VMO2’s Logistics Partner**

We are seeking an experienced Operational Relationship Manager to oversee our partnership with VMO2’s outsourced logistics provider. In this role, you will be responsible for managing all operational logistics requirements related to business-to-business fulfilment across key areas, including Core Fleet Transport, Field Store Locations, Partner Build, and Technical sites.

Your focus will be on ensuring high levels of engagement and satisfaction among stakeholders across various departments, including IT, Property & Facilities, Engineering, Consumer, Business, Networks, Fibre Up, and Network Expansion. If you are a proactive leader with a passion for logistics and stakeholder management, we want to hear from you!

Join us in driving operational excellence and promoting positive collaborations.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• A full UK driving license - Willingness to travel, including overnight stays due to the geographical locations of the logistics network
• Experience handling multiple stakeholders, with well-developed negotiation, influencing and people leadership skills, with ability to think on your feet when handling objections.
• Proven-track record maintaining relationships, with experience working with external Partners.
• Ability to manage workloads effectively, prioritising tasks in line with required deadlines.
• Excellent interpersonal, communication (verbal and written) and presentation skills.

We'd also love you to bring;

• Able to lead and manage operational change, with a track record of building and developing high-performing teams.
• Analytical skills to evaluate performance and identify improvement opportunities
• A go-getter who is hard-working, practical and hands-on
• Proactive and self-motivated with a strong work ethic
• Ability to work independently and as part of a team

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.