Partner Operations Manager

This is a 12-Month FTC

Working as a  Partner Operations Transition Lead role, you will be   responsible for managing and executing the seamless transition from design to project implementation. This role involves coordinating with various departments, stakeholders, and Partners to ensure operational readiness, identify risks, and implement mitigation strategies. 

As a Partner Operations Lead, you will have have strong project management skills, exceptional communication abilities, and a deep understanding of operational processes. The role will also get involved business as usual operational tasks as and when required to support the teams with fixed and mobile. 

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Experience of management or supervising in a contact centre environment
• Strong project management skills
• Understanding of operational processes
• Time management and prioritisation skills.
• Strong diplomacy and influencing skills

You will be carrying out the following responsibilities:

• Develop and implement comprehensive transition plans for new projects and operational changes
• Coordinate with project managers, operational teams, and stakeholders to ensure all aspects of the transition are covered
• Develop and implement risk mitigation strategies to ensure a smooth transition
• Collect and analyse data related to the transition process to identify areas for improvement.
• Establish timelines, milestones, and deliverables to track the progress of the transition.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.