Fraud Risk, Threat & Change Manager

The role is to operate within the preparatory capability of the fraud function. It will ensure that all fraud risks and controls are clearly documented and managed. All fraud threats are identified and proactively mitigated and planned change across VMO2 is considered for fraud risk with requirements raised and delivered.

Key responsibilities include supporting fraud strategy by assisting in building a high performance function, managing threat data by maintaining up to date knowledge on threat intelligence technologies, with a focus on fraud and payments technology and associated processes and tracking developments and trends in fraud systems and regulations.

Other duties include; handling systemic risk processes, including documentation, definitions, associated controls, risk evaluation, researching and reporting on enterprise risk and fraud performance, monitoring changes in fraudulent behaviour and modi operandi across VMO2 customer base, the Telco sector and beyond as well as understanding and assisting in preventing network frauds like tunnelling, revenue share, and smishing/vishing.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

In order to be considered, you must have the following experience;

• Forecast impact of changes on fraud and business performance
• Conduct comprehensive risk assessments
• Experience with risk management software
• Insight into business and fraud performance
• Develop and implement risk mitigation strategies

We'd also love you to bring;

• Growth mindset and learning agility with new technologies and industry developments.
• Focus on achieving commercial objectives despite challenges.
• Understanding cyber threats and countermeasures.
• Challenge self to Proactively improve functional performance
• Be aware of and understand changes within fraud as well as planned changes to technology/processes

Our goal is to celebrate our people, their lives and everything in-between. We strive to build a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are crafted to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, will include an online psychometric test and a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing a curiosity about joining the Virgin Media O2 family.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.