Billing Analyst- Billing Operations & Debt Chapter

This role is part of the Tesco Mobile team and will be based out Manchester office. The successful candidate will have a key input in handling the day to billing operation activities that ensure our billing and debt operation for customers runs efficiently. It will involve ensuring that key talks are completed on time, supporting our care operation and the business within agreed time scales. The role will also provide the opportunity to analyse the reasons why customers contact us for billing to tease out improvements that increase our customers’ happiness with billing. You will also help with automating and outsourcing day to day activities and supporting larger other in-life changes as a billing expert.

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions. Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and cultivating a phenomenal can-do attitude across its teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry. Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

In order to be considered, you should have the following experience;

 • An inquisitive and analytical approach to situations, using that attitude of an excellent problem solver. 

 • A very high attention to detail in all activities to ensure billing accuracy for our customers 

 • Great communication skills

 • Ability to work with a diverse range of collaborators from across the business and third-party suppliers

 • Strong Excel and SQL skills

We'd also love you to;

 • Support the weekly bill checks, process the bill run requests, bill notifications, and raise any issues identified as required.

 • Identify and implement improvements within the billing operation that are identified from customer complaints and contact reasons to help improve the end-to-end billing experience.

 • Analyse debt sale queries from our debt purchase partner and respond within given timescale, identify route cause, and resolve fixes as appropriate. 

 • Process all insolvency requests received via multi-channel sources. Handle each request optimally and ensure we remain aligned with the Insolvency Act

 • Provide effective Reporting and Analysis when required on any trends and frequencies

Our goal is to celebrate our people, their lives and everything in-between. We strive to build a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. You get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are crafted to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, will include an online psychometric assessment and a two stage competency based interview. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your perseverance and for showing an interest in joining Tesco Mobile. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.